CANCELLATION/RESCHEDULING POLICY: You will be charged 100% of the cost of service for cancellations or rescheduling within 24 hours. Please see below for more details. It is your responsibility to keep track of weather, air quality, road and traffic conditions and plan ahead. It is your responsibility to reschedule or cancel my appointment asap if you are sick or possibly contagious with ANY illness. PLEASE NOTE: rescheduling and canceling are the same thing as an appointment is being taken out of the books, regardless if one is being added elsewhere. 

OUTCALL (IN-HOME) CANCELLATION POLICY: We require at least 48 hours if you need to cancel or reschedule your in-home massage. You will be charged 100% of the service cost if cancelled in less than 48 hours. Please call the office to cancel your appointment.

LATE POLICY: If you arrive late for my appointment, your therapist will do the best of their ability to give the full allotted time if possible. You will be charged 100% of the original service regardless of time given.

VERY IMPORTANT: Please make note of your login information so you have the ability to cancel or reschedule your appointment online if needed, without needing to contact the office. Cancellations and rescheduling less than 24 hours in advance WILL BE CHARGED the full amount UNLESS the spot is rebooked. We allow online cancellations up to 4 hours in advance in hopes that provides enough time for the spot to be rebooked, and thereby not needing to charge you. If the spot is NOT filled you will be charged the full amount of your original service.

Weather, air quality and road/traffic conditions can vary greatly in our mountain community, please plan accordingly. By booking, you accept to be bound by the cancellation policy above regardless of these impacts.

SICK POLICY: Please call your therapist immediately when you know you are sick so we can try and fill the appointment spot. Please do not come into the office if you think you might still be contagious with ANY illness. You are subject to being charged for the full cost of service.